AllStarz Terms and Conditions

Welcome to AllStarz Casino. These Terms and Conditions govern your use of our website and all services offered through AllStarz Casino, including our games, promotions, and account features. By registering an account with us, you confirm that you have read, understood, and agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our platform. This English-language version constitutes the legal basis for our agreement with you, regardless of any translation you may access through our localized versions.

Who We Are

AllStarz Casino is a brand operated by Starscream Limited, a company incorporated in Saint Lucia under registration number 2023-00007, with its registered address in Saint Lucia. We hold a Client Provider Authorization (licence no. 00952) issued by the Kahnawake Gaming Commission in the Mohawk Territory of Kahnawake, granted in July 2023. Our random number generator has been independently evaluated by iTech Labs to ensure fairness across all games available at AllStarz Casino. When you play at AllStarz Casino, you can trust that our operations are subject to ongoing regulatory oversight.

Eligibility and Account Registration

To create an account at AllStarz Casino, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require you to provide accurate, complete, and current information during registration. You agree that we may verify your identity, age, and source of funds at any time, particularly where cumulative deposits exceed €2,000, at which point we may request enhanced due diligence documents including identification, proof of address, and evidence of source of funds or wealth. We reserve the right to suspend or close accounts where information provided is false, incomplete, or cannot be verified.

Restricted Territories

We do not accept players who are residents of certain jurisdictions. Per our official policy, we cannot offer services to residents of Afghanistan, Barbados, Belarus, British Indian Ocean Territory, Burkina Faso, Cayman Islands, Curaçao, North Korea, DR Congo, Haiti, Iran, India, Jamaica, Jordan, Lithuania, Mali, Malta, Mozambique, Myanmar, Nigeria, Ontario, Panama, Pakistan, Philippines, Russia, Senegal, South Sudan, Syria, Tanzania, Turkey, Trinidad and Tobago, Uganda, UAE, United Kingdom, US Minor Outlying Islands, USA, Vanuatu, British Virgin Islands, US Virgin Islands, and Yemen. We also restrict access to individuals located in countries subject to FATF, EU, or UN sanctions, as well as other high-risk jurisdictions. It is your responsibility to ensure that using AllStarz Casino online is legal in your location.

Deposits and Withdrawals

We accept a wide range of payment methods including Visa, Mastercard, Skrill, Neteller, Neosurf, paysafecard, CASHlib, Jetonbank, eVoucher, Interac, SEPA, MiFinity, Rapid Transfer, Instant Bank Transfer, and cryptocurrencies such as BTC, USDT, and ETH. Our minimum deposit is generally €10, though this may vary depending on your chosen method, and a minimum of €20 is required to qualify for most bonuses at AllStarz Casino. Withdrawals are typically remitted to the same method or account from which funds originated, unless our anti-money laundering policies require otherwise.

• Our minimum withdrawal amount is €30 for standard methods, or €250 for non-EU wire transfers.
• We apply withdrawal limits of €1,000 per day, €2,500 per week, and €10,000 per month (or currency equivalent).
• Winnings of €10,000 or more are paid in monthly installments in accordance with our internal payout policy.
• We require that all deposited funds be wagered at least once before a withdrawal can be processed.
• VIP players may be granted higher limits at our management's discretion.

We aim to approve or deny withdrawal requests within approximately two business days, with initial approval generally processed within 24 hours. If your withdrawal takes longer than 10 days to complete, we will inform you of the reason for the delay. The overall cash-out time depends on the payment method you have selected and factors beyond our direct control, such as banking processing times.

Bonuses and Promotions

At AllStarz Casino, we offer a welcome package spread across your first three deposits, totaling up to approximately 200% and €1,200 in bonus funds plus 300 free spins. Our Day 1 offer provides 100% up to €300 plus 100 free spins, Day 2 offers 50% up to €400 plus 100 free spins, and Day 3 offers 50% up to €500 plus 100 free spins. A minimum deposit of €20 (or its equivalent in other currencies) is required to claim these offers. All bonus funds and related free spin winnings carry a 35x wagering requirement, must be wagered within 7 days, and free spins remain valid for 30 days from being credited. You must claim your welcome offer within 30 days of registering with AllStarz Casino, and the maximum bonus bet permitted is €4 per spin or round.

We also run a rotating schedule of weekly promotions for our players, including Monday Lucky Spins, Tuesday Grand Spins, a Thursday Party Bonus, Friday Boost, Saturday Stellar Spins, and Sunday Relax offers, along with a weekly cashback of up to 25% depending on your loyalty tier. Standard bonus wagering requirements of 35x apply to these promotions unless otherwise specified. We reserve the right to amend, withdraw, or refuse any bonus allstarz offer at our discretion, particularly in cases of suspected abuse or violation of our bonus terms.

Our Loyalty Program

We reward loyal players through our 12-level loyalty program, which includes 20+ cash bonuses and over 300 free spins across all tiers, from Twinkle Star through to our top AllStar level. Each level unlocks increased weekly cashback percentages, ranging from 3% at entry level to 25% at our highest tier, along with growing free spin allowances. Weekly cashback is credited every Monday, subject to a minimum of €10 and a maximum of €1,000, and carries a 35x wagering requirement with a maximum withdrawal cap of 5x the cashback amount.

Games and Fair Play

Our platform features slots, table games, live casino titles, video poker, and jackpot games from providers including Pragmatic Play, Betsoft, NetEnt, Play'n GO, Evolution, and many others. We do not offer sportsbook betting. All games available through AllStarz Casino are provided by licensed third-party studios and are subject to independent RNG testing to ensure fair outcomes for every player.

Responsible Gaming

We are committed to promoting responsible gambling among our players. We provide tools such as deposit limits, self-exclusion options, and reality checks to help you manage your play. If you feel your gambling behavior has become problematic, we encourage you to contact our support team for guidance and available resources.

Customer Support and Complaints

Our support team is available 24/7/365 via live chat and email at support@AllStarz Casino.com, offering assistance in English, Portuguese, Italian, Norwegian, Finnish, Spanish, French, and German. If you are unable to resolve a dispute with us directly, you may escalate your complaint to the Kahnawake Gaming Commission at [email protected].

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page periodically. Continued use of AllStarz Casino following any changes constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to the Kahnawake Gaming Commission's jurisdiction. Any disputes arising from your use of our services will be handled in accordance with our licensing framework and applicable regulations.